Call 800.832.7547 or Email Sales@activewake.com with any questions.
All orders ship in 1 business day after the date of purchase (Business days are Monday through Friday, excluding holidays.) via UPS with the shipping method selected at the time of checkout. Orders that qualify for Free Shipping (Any order over $99 qualifies for FREE SHIPPING within the Continental US) are shipped via UPS Ground. If you want or need your product earlier, please select a faster shipping method at the time of checkout.
Returns & Replacements
Returns must be made within 30 days of the date the product was received and must be in NEW sellable condition. To make a return, please include your order number and reason for return within the package and ship the product back to us at:
Active Wake Returns 1224 McLoughlin Blvd. Oregon City, OR 97045
Please note: Customer is responsible for return shipping costs and will be refunded for the price of the product upon receiving at Active Water Sports.
Exchanges: To exchange a product, simply return it to us. We will refund your credit card and you can place a new order at any time for the different size, color or product. We have found that this is the quickest way for you to get the gear you want.
For any questions regarding our returns process please contact us at firstname.lastname@example.org or 800.832.7547.
Due to strict vendor guidelines we are only able to ship certain product to certain foreign countries. If your country is not available from the drop down list at the time of checkout, we are not currently able to ship the product to your location. Please be advised that in some cases your country may charge a sales tax due at time of delivery. To get a better estimate of what those fees may be, contact a representative at UPS (1-800-PICK UPS). If you have any questions about International Shipping, please call 800.832.7547.