ActiveWake

Returns/Exchanges

Customers are responsible for all return shipping costs and associated fees. Items may be returned within 30 days of the delivery date, but must be new, unused, and in their original packaging to qualify for a refund or exchange.

How to Start a Return (Self-Serve)

To initiate a return online:

  1. Log in to your customer account on our website
  2. Navigate to Your Orders and select the order you wish to return
  3. Request a return by selecting the item(s) and reason for return
  4. Follow the on-screen instructions to complete your request

Once your return is approved, ship the item back to us at the address below using your preferred carrier. Please include the original packing slip in the box so we can quickly locate your order.

ActiveWake Returns (Your Order Number)

6719 S Macadam Ave

Portland, OR 97219

Original shipping costs are non-refundable. Customers are responsible for all return shipping charges.

30-Day Performance Guarantee

Here at ActiveWake, we believe our customers should have the best time possible on the water. That’s why we offer our 30-day performance guarantee, giving you 30 days to try your new toy*.

If you don’t love it, send it back and we’ll help you find a better fit. Products covered under the performance guarantee may be exchanged for store credit within 30 days, as long as they are still in new condition.

*The performance guarantee applies only to waterskis, wake foils, wakeboards, wakesurf boards, and bindings. All other products must be unused and in original packaging to be eligible for a refund.

Return Conditions & Fees

  • Returns must be initiated within 30 days of delivery
  • Items must be unused and in original packaging
  • Special order items are not eligible for returns, exchanges, or the performance guarantee
  • Returns may be subject to a 15% restocking fee
  • Original shipping costs are non-refundable
  • Customers are responsible for all return shipping costs and associated fees

Exchanges

For exchanges, please contact us directly so we can help you find the right product and work out any price differences if needed.

Email: sales@activewake.com

Phone: 503-765-7474

Customers are responsible for all return shipping costs and associated fees.

Start a Return