At ActiveWake our goal is to provide the best customer experience possible. As such, we offer free shipping on almost all items or orders over $99. Typically these orders will ship UPS Ground, although USPS Ground Advantage and UPS SurePost are at times used.
If you need your order in a hurry, we offer a variety of expedited shipping options: UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, and USPS Priority Mail.
Some orders that may be excluded from free shipping:
- Overweight or overside items. This may include but is not limited to tubes, inflatable mats, and various boat parts.
- Orders to Canada, Alaska, or Hawaii
Orders placed on business days(Mon-Fri, non-holidays) before 12pm PST will ship that same day. If the order is placed after 12pm PST, or on a non-business day, the order will ship the following business day.
The delivery time-frames quoted at check-out are the shipping service providers' estimates. They are not a delivery date guarantee by ActiveWake.
The map displays an estimate of transit times for UPS Ground shipments given your geographical location.
Lost or damaged shipments: ActiveWake is not responsible for lost or damaged shipments. Once the order leaves our facility, it is the responsibility of the carrier to deliver it accurately and safely. If your package ends up lost or damaged, please contact the carrier first. If the carrier refers you back to ActiveWake for any reason, please contact us and we will do our best to assist.
International shipping: ActiveWake ships all international shipments through UPS. ActiveWake is not responsible for duties, import taxes, or customs brokers fees. ActiveWake is also not responsible for any shipping charges or additional duties/taxes/fees from packages that are denied or otherwise returned. Please be aware of your country's import rules and regulations before ordering.
Backordered or pre-ordered items: Please allow for extra processing times if an item purchased is showing as "available on backorder." Often times these products will be shipped to you directly from the manufacturer. Manufacturer ship times vary. We will do our best to communicate an accurate expected ship date as soon as it is available to us.